Gorgias Helpdesk is a customer service and support application designed to help businesses manage customer inquiries and requests quickly and efficiently. It is an all-in-one solution that enables businesses to create tickets, track customer conversations, assign tasks, and manage support teams. It also provides reporting and analytics so businesses can better understand customer satisfaction. Gorgias Helpdesk offers automation, integrations, and customizations to make customer service easier and faster. It is built for customer success teams and customer service teams, and offers a suite of features to help businesses provide the best customer service experience. It includes features such as ticketing, automation, knowledge base, customer feedback, custom forms, and more. Gorgias Helpdesk is designed to help businesses deliver excellent customer service, optimize their customer support teams, and improve customer satisfaction.
Simply because of price and professionalism. Reamaze is a great support service because it is designed to be a support service. Gorgias was just a chrome plugin and only focused on shopify. If you're not shopify, it's super expensive.