Alternatives to OTRS

Spiceworks Help Desk

Spiceworks Help Desk is a comprehensive help desk solution for businesses and IT professionals that offers a suite of IT tools, including a ticketing system, reporting and analytics, user monitoring, and IT asset management. This tool helps IT teams manage their daily tasks and s...

Zendesk

Zendesk is a cloud-based customer service platform that provides businesses with an array of tools to help them manage customer service operations. It enables businesses to connect with their customers in real-time, via a variety of channels such as email, live chat, social media...

Helpy.io

Helpy.io is an all-in-one business and enterprise application platform designed to streamline and simplify the way businesses and organizations manage their operations. It helps organizations automate workflows, collaborate more efficiently, and provide customers with better supp...

Freshservice

Freshservice is a cloud-based IT service management platform designed to help organizations streamline their IT operations. It provides a comprehensive suite of tools to help organizations automate and manage their IT services, including incident management, service requests, pro...

iTop

iTop is a comprehensive and modular open source IT Service Management (ITSM) software built on an enterprise-level architecture. It is designed to help organizations manage their IT infrastructure and services in a comprehensive and automated way. iTop enables organizations to be...

I used it in my company. Very good.

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Trengo

Trengo is a powerful cloud-based customer service platform that enables businesses to streamline their customer service operations. It provides a centralized view of customer conversations and interactions, allowing companies to easily track and manage customer inquiries, support...

Enchant

Enchant is a business and enterprise application that helps to streamline and automate the process of managing customer relationships. It provides a unified platform to manage customer data, communications, projects and transactions in one place. Enchant enables users to store, ...

CitSmart

CitSmart is an enterprise cloud-based software platform that helps organizations manage their resources, processes and customer service operations. It provides a comprehensive suite of tools to help businesses reduce operational costs, increase efficiency, and maximize customer s...

Vivantio

Vivantio is an enterprise service management system that streamlines the entire IT service process. It is a comprehensive platform that enables users to quickly and easily manage service requests, incidents, and problems throughout their entire lifecycle. The platform offers an e...

Deskero

Deskero is an all-in-one business and enterprise application that can help businesses and organizations manage their customer service operations. It is a cloud-based platform that helps companies respond to customer inquiries, track customer service requests, and manage customer ...

AzureDesk

AzureDesk is an enterprise-level cloud computing platform that provides businesses with a centralized, secure, and extensible platform to manage their IT infrastructure. It is a managed service that provides a unified experience across all devices, including Windows, iOS, and And...

Samanage

Samanage is an enterprise cloud-based IT service management (ITSM) platform designed to streamline the process of tracking IT issues and requests. It is a secure, intuitive, and easy-to-use platform that automates and simplifies the process of managing IT systems and services. Th...

LanDesk Service Management

LanDesk Service Management is a comprehensive service management solution for businesses of all sizes. It is designed to provide an efficient and reliable way to manage IT services, including incident and problem management, change management, configuration management and resourc...

SupportBee

SupportBee is a web-based help desk and customer support software application designed to help companies provide better customer service. It is an integrated ticketing, knowledge base, and customer self-service system that can be used to streamline customer support operations. It...

Zent.io

Zent.io is an online platform that helps businesses and enterprises manage their applications and data. It provides a range of features and tools that enable businesses to quickly and easily build, deploy, and manage applications across multiple cloud environments. It also provid...

ServiceNow

ServiceNow is a cloud-based platform that provides a suite of digital workflow applications to help organizations manage various business services, processes, and operations. It streamlines the delivery of IT services, automates routine tasks, and helps organizations optimize ser...

Kaseya Solution

Kaseya Solution is an all-in-one suite of network and systems management tools designed to help IT professionals maintain and troubleshoot their networks. Kaseya Solution enables IT professionals to efficiently manage and maintain servers, desktops, laptops, networks, and applica...

Bpm'online service

Bpm'online is a cloud-based business process management (BPM) platform designed to provide organizations with an efficient way to manage and streamline their business processes. It enables users to optimize their processes and collaborate with key stakeholders to ensure successfu...

TOPdesk ITSM

TOPdesk is an integrated IT service management (ITSM) solution for organizations of all sizes. It offers a comprehensive set of features and functions that enable organizations to manage IT processes and services more effectively. It includes ticketing, incident management, chang...

Trakdesk

Trakdesk is a cloud-based customer service and help desk software solution designed for businesses of any size. It offers an intuitive and user-friendly platform that allows companies to streamline customer service operations, from ticketing and issue tracking to customer engagem...

OTRS

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