Freshservice is a cloud-based IT service management platform designed to help organizations streamline their IT operations. It provides a comprehensive suite of tools to help organizations automate and manage their IT services, including incident management, service requests, problem management, asset management, and change management. With Freshservice, IT teams can quickly and easily manage their operations, reduce costs and improve service delivery. Freshservice also provides a self-service portal where users can submit service requests, track their progress and access the knowledge base. The platform also offers integration with other systems such as Salesforce, Slack and Zendesk, as well as mobile apps, allowing users to stay connected and manage their IT services on the go.
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