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iTop is open source, InvGate Service Desk is a commercial product.

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iTop Reviews

By sylentbobnj1 · Jun 2016

Estoy probando iTop en mi entorno de ~ 250 nodos y tres empleados de TI para alinear nuestros procesos con las mejores prácticas de ITIL. Estoy disfrutando de la personalización y la flexibilidad que proporciona el producto y la cantidad de funciones que tiene. Un aspecto negativo es que los foros de soporte de la comunidad son bastante silenciosos, aunque he encontrado algunas respuestas allí, me encantaría que los desarrolladores fueran más activos. Esperando ver este producto evolucionar hacia una plataforma aún mejor para mi departamento de TI.

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