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osTicket is an open-source, web-based ticketing system, designed to streamline customer service operations. It helps businesses, departments, and organizations to better manage customer inquiries, support requests, and other customer service interactions. It provides a centralize...

Freshdesk

Freshdesk is a business and enterprise application that provides customer service solutions and help desk solutions for companies. It offers a range of features to help businesses better manage customer inquiries and support issues. Through Freshdesk, businesses can streamline th...

UseResponse

UseResponse is an all-in-one customer service and feedback platform designed for businesses and enterprises. It allows companies to set up customer service channels, collect and manage customer feedback, and even customize their own customer service and feedback portals. The pla...

((OTRS)) Community Edition

OTRS Community Edition is an open-source ticketing system that helps companies manage customer service inquiries and requests. It's designed to streamline the communication process between customers and service agents, allowing customers to submit tickets and agents to respond in...

UserVoice

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Zendesk

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Help Scout

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UserEcho

UserEcho is a customer feedback and support platform designed to help businesses collect, organize, and action customer feedback across their organization. It provides a centralized platform for customers to submit support requests and ideas, and for companies to respond accordin...

GoToAssist

GoToAssist is a remote support and collaboration service designed to help businesses provide better customer service and technical support. It allows remote access to computers and mobile devices, enabling users to offer on-demand technical assistance and repair services. With Go...

OTRS

OTRS (Open-source Ticket Request System) is a web-based ticketing system for business and enterprise applications. It is an open-source, enterprise-class service management software designed to help organizations track, manage and respond to customer service requests. OTRS enable...

OpenSupports

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HelpCrunch

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Survicate

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Desk.com

Desk.com is a customer service and support application designed to help businesses manage customer interactions across multiple channels. It enables businesses to manage customer inquiries, feedback, and complaints across multiple channels such as email, phone, web, social media,...

Kayako

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Reamaze

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JitBit Helpdesk is a comprehensive customer support system used by companies of all sizes to manage and track customer service tickets. It is an easy-to-use cloud-based application that enables businesses to organize and prioritize customer support requests, assign tasks to staff...

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Deskero Reviews

By User5470730 · Jul 2013

Antes de descubrir Deskero, habíamos estado buscando un software de mesa de ayuda desde hace bastante tiempo, pero con nuestro presupuesto no pudimos encontrar uno que pudiera hacer felices tanto a la gerencia como a los agentes de atención al cliente. El despacho hizo el truco ofreciéndonos excelentes funciones analíticas. (con informes totalmente exportables y fácil personalización) y una interfaz muy sencilla para trabajar. Este software hace que la facilidad de uso sea lo más importante, y aprender a usarlo es muy simple. También nos enamoramos de la integración social, que es muy inteligente y flexible, lo que permite a cada agente ponerse en contacto con la base de clientes.

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