Alternatives

osTicket

osTicket is an open-source, web-based ticketing system, designed to streamline customer service operations. It helps businesses, departments, and organizations to better manage customer inquiries, support requests, and other customer service interactions. It provides a centralize...

Zendesk

Zendesk is a cloud-based customer service platform that provides businesses with an array of tools to help them manage customer service operations. It enables businesses to connect with their customers in real-time, via a variety of channels such as email, live chat, social media...

((OTRS)) Community Edition

OTRS Community Edition is an open-source ticketing system that helps companies manage customer service inquiries and requests. It's designed to streamline the communication process between customers and service agents, allowing customers to submit tickets and agents to respond in...

UseResponse

UseResponse is an all-in-one customer service and feedback platform designed for businesses and enterprises. It allows companies to set up customer service channels, collect and manage customer feedback, and even customize their own customer service and feedback portals. The pla...

Zammad

Zammad is an open source customer service and ticketing system designed to help businesses manage customer support inquiries and interactions. It provides a web-based platform for teams to collaborate on customer inquiries and tickets, prioritize tasks, and automate customer supp...

UserVoice

UserVoice is a web-based customer service and feedback platform designed to help organizations, businesses, and individuals build relationships with their customers and gain valuable insights from customer feedback. The platform provides tools to collect and analyze customer feed...

HESK

HESK is a customer service and help desk software designed to help businesses better manage customer inquiries and requests. It is designed to provide a user-friendly platform for customers and agents to interact and quickly resolve any customer service issues. It features ticket...

Intercom

Intercom is a customer communication platform used by businesses to communicate with their customers. It is used to provide customer support, send marketing messages, and gather customer feedback. The platform provides a suite of tools to help companies build relationships with t...

InvGate Service Desk

InvGate Service Desk is a comprehensive IT service desk solution designed to help businesses and enterprises manage and automate their IT service processes. The app offers a comprehensive suite of features to help organizations streamline their service desk operations, including ...

InvGate Service Desk is an impressive tool. It is feature rich (custom dashboards, reports, workflows) but is user friendly and looks great. We have been using it in our company for 2 years and we are happy.

fedemartinez

JitBit Helpdesk

JitBit Helpdesk is a comprehensive customer support system used by companies of all sizes to manage and track customer service tickets. It is an easy-to-use cloud-based application that enables businesses to organize and prioritize customer support requests, assign tasks to staff...

Help Scout

Help Scout is an online customer service and help desk software that allows businesses to provide exceptional customer service. It enables customer service representatives to easily manage customer inquiries through a ticketing system, manage customer data, and respond to custome...

Kayako

Kayako is an all-in-one customer service and help desk software solution that helps businesses manage customer service, sales, marketing, and IT operations. It provides business owners with a unified dashboard to track customer inquiries, monitoring customer feedbacks, and effici...

Desk.com

Desk.com is a customer service and support application designed to help businesses manage customer interactions across multiple channels. It enables businesses to manage customer inquiries, feedback, and complaints across multiple channels such as email, phone, web, social media,...

Get Satisfaction

Get Satisfaction is an online customer support platform that helps businesses to connect with their customers and manage customer service inquiries. It is a powerful customer support solution that provides efficient customer service and helps businesses to improve customer loyalt...

Enchant

Enchant is a business and enterprise application that helps to streamline and automate the process of managing customer relationships. It provides a unified platform to manage customer data, communications, projects and transactions in one place. Enchant enables users to store, ...

UserEcho

UserEcho is a customer feedback and support platform designed to help businesses collect, organize, and action customer feedback across their organization. It provides a centralized platform for customers to submit support requests and ideas, and for companies to respond accordin...

Reamaze

Reamaze is an all-in-one customer service platform designed to help businesses engage with their customers in an effort to create lasting relationships. It helps businesses streamline customer engagement with features such as ticketing, customer profiles, automation, and reportin...

Awesome integrations with e-commerce (Shopify in my case).

mujin11182

Reamaze is a more modern help desk and live chat platform as it does more than help. It also has features to help with marketing and sales. We use the live dashboard and customer events to visualize what our customers are doing. Easy to send messages and generate leads!

brentagnew

VisionProject

VisionProject is a comprehensive project management software designed to help businesses manage projects, resources, and tasks effectively. It provides a platform to streamline and automate project management processes, while providing visibility across all project activities. It...

DeskPRO

DeskPRO is an enterprise-grade customer service software designed to help businesses ensure customer satisfaction and loyalty. It provides a comprehensive suite of tools for managing customer support tickets, customer service interactions, and customer feedback. DeskPRO helps bus...

Tender Support

Tender Support is a cloud-based application designed to help businesses create, manage, and track tenders, bids, and proposals. It provides an easy-to-use platform to streamline the entire tender process, from initial research to submission and final tracking. It helps companies ...

Freshdesk Comments

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Freshdesk Reviews

By Idemdesign · Mar 2013

Entre las opciones de planes gratuitos, Freshdesk tiene las mejores características. Puede agregar hasta 3 agentes para monitorear varios productos y puede crear portales separados asociados con cada uno. Otras plataformas como Clickdesk solo permiten 1 agente y Userecho solo 1 foro y 1 agente. Si desea gestionar varios tipos de solicitudes, entonces es para usted. Puede crear varias tablas junto con su sistema de tickets. La posibilidad de cambiar logotipos y colores también es excelente. El multilenguaje aún no tiene algunos puntos, pero eso no perjudica. La calidad del servicio demasiado.

Freshdesk

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