Help Scout

Website

  • Libre
  • Web
  • iPhone
Description

Help Scout is an online customer service and help desk software that allows businesses to provide exceptional customer service. It enables customer service representatives to easily manage customer inquiries through a ticketing system, manage customer data, and respond to customer queries in a timely manner. It also provides an integrated knowledge base and email automation to help customer service teams quickly answer customer questions and speed up the resolution process. Help Scout also offers powerful analytics and reporting capabilities to help businesses track and analyze customer service performance. Additionally, the app provides customer segmentation, customer feedback, and customer surveys to help businesses better understand their customer base and identify areas of improvement.

Categories
Business and enterprise applications

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