Alternatives

osTicket

osTicket is an open-source, web-based ticketing system, designed to streamline customer service operations. It helps businesses, departments, and organizations to better manage customer inquiries, support requests, and other customer service interactions. It provides a centralize...

Freshdesk

Freshdesk is a business and enterprise application that provides customer service solutions and help desk solutions for companies. It offers a range of features to help businesses better manage customer inquiries and support issues. Through Freshdesk, businesses can streamline th...

Intercom

Intercom is a customer communication platform used by businesses to communicate with their customers. It is used to provide customer support, send marketing messages, and gather customer feedback. The platform provides a suite of tools to help companies build relationships with t...

UseResponse

UseResponse is an all-in-one customer service and feedback platform designed for businesses and enterprises. It allows companies to set up customer service channels, collect and manage customer feedback, and even customize their own customer service and feedback portals. The pla...

((OTRS)) Community Edition

OTRS Community Edition is an open-source ticketing system that helps companies manage customer service inquiries and requests. It's designed to streamline the communication process between customers and service agents, allowing customers to submit tickets and agents to respond in...

UserVoice

UserVoice is a web-based customer service and feedback platform designed to help organizations, businesses, and individuals build relationships with their customers and gain valuable insights from customer feedback. The platform provides tools to collect and analyze customer feed...

Zendesk

Zendesk is a cloud-based customer service platform that provides businesses with an array of tools to help them manage customer service operations. It enables businesses to connect with their customers in real-time, via a variety of channels such as email, live chat, social media...

Help Scout

Help Scout is an online customer service and help desk software that allows businesses to provide exceptional customer service. It enables customer service representatives to easily manage customer inquiries through a ticketing system, manage customer data, and respond to custome...

InvGate Service Desk

InvGate Service Desk is a comprehensive IT service desk solution designed to help businesses and enterprises manage and automate their IT service processes. The app offers a comprehensive suite of features to help organizations streamline their service desk operations, including ...

Zammad

Zammad is an open source customer service and ticketing system designed to help businesses manage customer support inquiries and interactions. It provides a web-based platform for teams to collaborate on customer inquiries and tickets, prioritize tasks, and automate customer supp...

Get Satisfaction

Get Satisfaction is an online customer support platform that helps businesses to connect with their customers and manage customer service inquiries. It is a powerful customer support solution that provides efficient customer service and helps businesses to improve customer loyalt...

Front

Front is a collaborative email platform for teams that helps to streamline communication between teams, customers, and vendors. It allows users to manage all of their team's email conversations from a shared inbox, so that no email is missed. It also provides features such as sha...

UserEcho

UserEcho is a customer feedback and support platform designed to help businesses collect, organize, and action customer feedback across their organization. It provides a centralized platform for customers to submit support requests and ideas, and for companies to respond accordin...

OpenSupports

OpenSupports is a comprehensive customer service and support platform designed specifically for businesses and enterprises. The platform allows organizations to provide a comprehensive customer service experience and resolve customer queries quickly and efficiently. It allows cus...

HelpCrunch

HelpCrunch is a customer communication platform designed to help businesses engage and grow relationships with their customers. It offers a suite of features that help businesses communicate with their customers across multiple channels, including email, in-app messaging, live ch...

Desk.com

Desk.com is a customer service and support application designed to help businesses manage customer interactions across multiple channels. It enables businesses to manage customer inquiries, feedback, and complaints across multiple channels such as email, phone, web, social media,...

Kayako

Kayako is an all-in-one customer service and help desk software solution that helps businesses manage customer service, sales, marketing, and IT operations. It provides business owners with a unified dashboard to track customer inquiries, monitoring customer feedbacks, and effici...

VisionProject

VisionProject is a comprehensive project management software designed to help businesses manage projects, resources, and tasks effectively. It provides a platform to streamline and automate project management processes, while providing visibility across all project activities. It...

Atera

Atera is a cloud-based backup, sync and monitoring application designed to keep your data safe and secure. It is designed to be used by businesses and individuals alike. Atera allows users to securely backup data from their computers, tablets and smartphones. It offers a wide ra...

HESK

HESK is a customer service and help desk software designed to help businesses better manage customer inquiries and requests. It is designed to provide a user-friendly platform for customers and agents to interact and quickly resolve any customer service issues. It features ticket...

ProProfs Help Desk Comments

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ProProfs Help Desk Reviews

By shanebond852 · Feb 2019

Proprofs es un increíble sistema de tickets de mesa de ayuda que he usado hasta la fecha. Ha hecho maravillas para mis agentes, ya que pueden ahorrar tiempo y esfuerzos para responder las mismas preguntas una y otra vez. Los clientes se sienten valorados con las respuestas oportunas. Debido a la integración de la base de conocimientos, los clientes se ayudan a sí mismos y podemos ahorrar en los costos de soporte.

ProProfs Help Desk

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