Alternatives

Freshdesk

Freshdesk is a business and enterprise application that provides customer service solutions and help desk solutions for companies. It offers a range of features to help businesses better manage customer inquiries and support issues. Through Freshdesk, businesses can streamline th...

Very similar features, user interface. Pricing as well.

QualityUnit

tawk.to

Tawk.to is a cloud-based, real-time customer engagement platform that helps businesses connect with their customers. It is designed to provide customer service, sales, and marketing teams with efficient, easy-to-use tools to engage with their customers in real-time. The platform...

Userlike Live Chat

Userlike Live Chat is an online customer service and communication platform designed to help businesses engage with their customers quickly and effectively. It enables companies to provide live chat support to website visitors, customers, and leads, and respond to inquiries in re...

With all its great features, Userlike remains easy to use.

Guest

It is very easy to use Userlike due to the clear and intuitive user interface!

Guest

((OTRS)) Community Edition

OTRS Community Edition is an open-source ticketing system that helps companies manage customer service inquiries and requests. It's designed to streamline the communication process between customers and service agents, allowing customers to submit tickets and agents to respond in...

Intercom

Intercom is a customer communication platform used by businesses to communicate with their customers. It is used to provide customer support, send marketing messages, and gather customer feedback. The platform provides a suite of tools to help companies build relationships with t...

UseResponse

UseResponse is an all-in-one customer service and feedback platform designed for businesses and enterprises. It allows companies to set up customer service channels, collect and manage customer feedback, and even customize their own customer service and feedback portals. The pla...

Zendesk

Zendesk is a cloud-based customer service platform that provides businesses with an array of tools to help them manage customer service operations. It enables businesses to connect with their customers in real-time, via a variety of channels such as email, live chat, social media...

Kayako

Kayako is an all-in-one customer service and help desk software solution that helps businesses manage customer service, sales, marketing, and IT operations. It provides business owners with a unified dashboard to track customer inquiries, monitoring customer feedbacks, and effici...

Similar help desk functionality. Also an option for self-hosted licenses.

QualityUnit

Zendesk Chat

Zendesk Chat is a powerful customer service and live chat software that enables businesses to instantly connect with customers and prospects. Zendesk Chat allows businesses to provide a one-on-one personalized experience and offers simple, real-time communication. It helps busine...

Livechat is similar to the one offered by Zopim. LiveAgent has tickets in addition.

QualityUnit

UserVoice

UserVoice is a web-based customer service and feedback platform designed to help organizations, businesses, and individuals build relationships with their customers and gain valuable insights from customer feedback. The platform provides tools to collect and analyze customer feed...

InvGate Service Desk

InvGate Service Desk is a comprehensive IT service desk solution designed to help businesses and enterprises manage and automate their IT service processes. The app offers a comprehensive suite of features to help organizations streamline their service desk operations, including ...

Zammad

Zammad is an open source customer service and ticketing system designed to help businesses manage customer support inquiries and interactions. It provides a web-based platform for teams to collaborate on customer inquiries and tickets, prioritize tasks, and automate customer supp...

Get Satisfaction

Get Satisfaction is an online customer support platform that helps businesses to connect with their customers and manage customer service inquiries. It is a powerful customer support solution that provides efficient customer service and helps businesses to improve customer loyalt...

UserEcho

UserEcho is a customer feedback and support platform designed to help businesses collect, organize, and action customer feedback across their organization. It provides a centralized platform for customers to submit support requests and ideas, and for companies to respond accordin...

Mibew

Mibew is an open source live chat and help desk application that enables businesses to provide real-time, personalized customer service. With Mibew, businesses can engage with customers and prospects, providing support and quickly answering inquiries. Mibew provides a simple and ...

Lime Talk

Lime Talk is a customer service application that can be used by businesses to help them improve their customer service. It is an all-in-one platform that provides users with a variety of features, such as chat and ticketing, customer relationship management (CRM), analytics, and ...

HelpCrunch

HelpCrunch is a customer communication platform designed to help businesses engage and grow relationships with their customers. It offers a suite of features that help businesses communicate with their customers across multiple channels, including email, in-app messaging, live ch...

Tidio Chat

Tidio Chat is an all-in-one customer service and marketing chatbot designed to help businesses of any size and in any industry to better interact with their customers. It combines live chat, email, and chatbot automation into one powerful platform, allowing businesses to communic...

Drift

Drift is an all-in-one business and enterprise application that helps companies better engage with customers and prospects. It provides a platform for real-time conversations with customers, allowing companies to provide the best possible customer service and increase sales conve...

Desk.com

Desk.com is a customer service and support application designed to help businesses manage customer interactions across multiple channels. It enables businesses to manage customer inquiries, feedback, and complaints across multiple channels such as email, phone, web, social media,...

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LiveAgent Reviews

By rajdeep666sh · Mar 2016

Este es probablemente el mejor software de asistencia técnica que hemos encontrado en los últimos años. Estábamos usando Zendesk por más tiempo, pero no estábamos tan satisfechos como con LiveAgent. Es fácil de usar, es un software de buen diseño, que aumenta la satisfacción y su beneficio crecerá. Tuvimos la posibilidad de probar el sistema durante dos semanas de forma gratuita, lo que nos convenció de elegir LiveAgent sobre otras marcas. Es un software muy amigable para los clientes, pero también para mis agentes, que responden a las solicitudes de los clientes. Hay muchas características que ofrece LiveAgent, pero faltan otras marcas. El soporte al cliente se realiza mediante llamadas telefónicas con agentes, comunicación por correo electrónico, chat en vivo y redes sociales. Todo es personalizable. Puede agregar campos personalizados y reglas en ningún momento.
Muy contento de usar LiveAgent.

By kamal24888 · Feb 2016

Nos gusta trabajar con LiveAgent. La satisfacción del cliente aumentó y tenemos más clientes que repiten. LiveAgent es un software, que hace que el proceso de entrega de información a cada cliente sea rápido y sin problemas. Los agentes tienen todo el poder y la responsabilidad, también pueden establecer sus propias reglas para recibir y dividir los mensajes en grupos, contactos o departamentos. Recibe muchos datos analíticos e informes diarios o mensuales. Este software le proporciona mucha información interesante sobre clientes, clientes, ventas.

By dmalyala · Feb 2016

Todo esto es todo en un solo correo electrónico de integración, el chat, las cuentas de Twitter y Facebook se monitorean en un solo software. Tenemos una gran ventaja sobre la competencia debido a la poderosa herramienta CRM. También la transferencia de entradas para agentes y departamentos es también una gran herramienta. LiveAgent es más que un servicio de asistencia, es un centro de soporte multicanal que nos permite administrar varios puntos de venta de marcas de productos y redes sociales en una sola interfaz.

By RottenApples · Feb 2016

LiveAgent es una solución todo en uno y no debe utilizar servicios o aplicaciones de terceros para realizar el trabajo. El soporte puede brindarse a través de múltiples canales como: chat en línea, portal de soporte, correo electrónico, formularios de contacto, Facebook, Twitter o teléfono. Que es mucho más de lo que los competidores pueden ofrecer en este rango de precios.

LiveAgent

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