HelpDocs is an online collaboration platform designed to help businesses and enterprises manage their customer support operations. It allows users to create, organize, and distribute help documents, FAQs, and tutorials. It also offers advanced tools for automating customer support operations, including automated answers to user queries, ticket management, and self-service options. HelpDocs also provides customizable customer support portals and integration with third-party customer service applications, allowing users to provide better customer service. Additionally, it offers reporting and analytics features to help users track the performance of their customer support operations.
Some of the functions that are missing in the Helpdocs are available in Document360.