Description

HelpCenter.io is a cloud-based customer service and support platform designed to help businesses of all sizes manage their customer relationships. It allows users to create a custom help center with a library of articles, topics and FAQs, embed customer support forms on their website and provide live chat support to customers. It also provides automated customer service ticketing, allowing users to easily track customer inquiries, assign them to the right team members and provide quick resolutions. HelpCenter.io allows users to create custom customer surveys and feedback forms, monitor customer engagement and analyze customer sentiment data. Additionally, it provides advanced ticketing features such as automated ticket routing, ticket escalation and resolution SLAs.

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