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osTicket

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Freshdesk

Freshdesk is a business and enterprise application that provides customer service solutions and help desk solutions for companies. It offers a range of features to help businesses better manage customer inquiries and support issues. Through Freshdesk, businesses can streamline th...

((OTRS)) Community Edition

OTRS Community Edition is an open-source ticketing system that helps companies manage customer service inquiries and requests. It's designed to streamline the communication process between customers and service agents, allowing customers to submit tickets and agents to respond in...

Zendesk

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Help Scout is an online customer service and help desk software that allows businesses to provide exceptional customer service. It enables customer service representatives to easily manage customer inquiries through a ticketing system, manage customer data, and respond to custome...

InvGate Service Desk

InvGate Service Desk is a comprehensive IT service desk solution designed to help businesses and enterprises manage and automate their IT service processes. The app offers a comprehensive suite of features to help organizations streamline their service desk operations, including ...

GoToAssist

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OpenSupports

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Desk.com

Desk.com is a customer service and support application designed to help businesses manage customer interactions across multiple channels. It enables businesses to manage customer inquiries, feedback, and complaints across multiple channels such as email, phone, web, social media,...

Kayako

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VisionProject

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Helpy.io

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Trengo

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DeskPRO

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TeamSupport.com

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Enchant

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Tender Support

Tender Support is a cloud-based application designed to help businesses create, manage, and track tenders, bids, and proposals. It provides an easy-to-use platform to streamline the entire tender process, from initial research to submission and final tracking. It helps companies ...

Groove

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Deskero

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Web Help Desk

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Cerb Comments

By jstanden · Jun 2011

La versión 5.3 incluye más de 103 mejoras de los comentarios de la comunidad. Los espacios de trabajo se pueden mostrar en varias ubicaciones. Los selectores proporcionan funcionalidad de autocompletado para una entrada de datos más rápida. Conversaciones de correo completas se pueden previsualizar desde ventanas emergentes "peek". El registro de llamadas rastrea las llamadas telefónicas entrantes y salientes (por ejemplo, recepción, llamadas de ventas). Feed Reader se suscribe a las fuentes RSS y realiza un seguimiento de los elementos procesables en el servicio de asistencia (por ejemplo, comentarios de blogs, publicaciones en foros, cambios de wiki). Los archivos adjuntos se pueden agregar a los comentarios y la base de conocimientos. La funcionalidad de lista de trabajo, copia y exploración se agrega a más tipos de registros.

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