Description

HelpShift is an enterprise customer service and support platform that helps businesses manage customer service inquiries, issues, and other engagement with customers. It enables businesses to provide customer service through multiple channels, including email, social media, SMS, and in-app messaging. Additionally, it provides integrated tools for managing customer conversations, automating repetitive tasks, and providing customer insights. HelpShift also offers an AI-powered virtual assistant to help customers quickly find answers to their inquiries. The platform also features detailed analytics and reporting to measure service performance and customer sentiment.

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