Verloop is an enterprise-grade communication platform that enables businesses to create automated conversations with their customers in real time. The platform provides both an intuitive graphical interface and powerful APIs to quickly create, maintain, and analyze customer conversations. It helps businesses automate customer support processes, increase customer engagement, and reduce customer service costs. Verloop also provides powerful analytics tools to help businesses understand their customer conversations and drive improvement. With Verloop, businesses can create custom bots to automate customer conversations, manage their customer data, and integrate with their existing tools. It supports all major messaging channels, such as SMS, web, email, chat, and social media, making it an ideal solution for any business looking to streamline customer engagement.
By sgaurav_baghel · Aug 2017
Verloop es un software de soporte al cliente. Me ayuda a automatizar las preguntas más frecuentes y, por lo tanto, mis agentes pueden dedicar tiempo a resolver problemas reales. Agregar Facebook Messenger nos ha ayudado mucho porque ahora tanto los usuarios de la Web como los de Facebook hablan con la misma plataforma y, por lo tanto, los agentes no necesitan mantener 2 ventanas abiertas. Esto ha aumentado la productividad en un 18%. También la automatización de la generación de leads me ha ayudado a aumentar los leads por un margen.
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