Description

Olark is an online customer service and chat software designed to help businesses engage customers in real-time and increase sales. This web-based platform features a customizable chat box that can be placed on any website or web page, allowing customers to instantly connect with a live customer service representative. Olark also offers a mobile version so that customers can chat on the go. The software includes a variety of features such as automated messages, canned responses, and the ability to transfer chats to other agents. It also includes reporting and analytics to measure customer engagement and help businesses identify areas of improvement. Additionally, Olark integrates with popular CRMs, eCommerce platforms, and analytics tools, allowing businesses to track customer conversations and leverage customer data.

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