Cloud Telephony is a type of telecommunication technology that uses the internet and cloud computing services to transmit voice, video, and data. It is a form of unified communications that combines voice, messaging, and other communication services into one platform. With cloud telephony, businesses can access, store, and manage their communications in the cloud, allowing them to scale quickly and cost-effectively. It also enables businesses to manage their communications more efficiently, with features such as call routing, call queuing, IVR, and integration with other business applications. Cloud telephony also provides a range of features to help businesses customize their communication services, such as automated attendant, call recording, conference calling, and more.
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