SugarCRM is a customer relationship management (CRM) application designed to help businesses manage their customer relationships. It is an open-source solution that can be deployed in the cloud, on-premises, or as a hybrid solution. The app provides features for marketing automation, lead management, sales force automation, customer service, and analytics. It is designed to give businesses a holistic view of their customers, enabling them to improve customer experience and drive sales growth. SugarCRM can be integrated with other applications, including email and social media, to provide a seamless experience and better data collection. It also offers users the ability to customize and extend the application, allowing them to tailor it to their specific needs.
It costs less, is offered for less than the 10 user minimum for SugarCRM and covers much more of the business than just sales.