Simple IT Helpdesk is an online application designed to provide businesses with a comprehensive solution for managing their IT helpdesk needs. With Simple IT Helpdesk, businesses can quickly create, manage and track their IT helpdesk tickets, allowing for improved visibility and organization of helpdesk requests. This application also includes features such as easy ticket search and sorting, ticket assignment and reassignment, automated ticket escalation, and customizable reports. Additionally, businesses can utilize the knowledge base and FAQ section to quickly answer most common customer inquiries. Simple IT Helpdesk also provides businesses with the ability to assign and monitor technician performance by tracking the time taken to resolve tickets, as well as the number of tickets resolved. This helps businesses to efficiently manage their IT helpdesk operations and ensure that customer requests are handled in a timely manner.
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Discontinued Last updated: 2016-07-24