Description

Gainsight is an enterprise Customer Success platform that provides actionable insights and an automated workflow for managing customer relationships. It helps companies gain better insights into their customers, measure customer engagement, and develop strategies to drive measurable customer success. The platform combines customer health scoring and predictive analytics, customer journey mapping, customer feedback, customer segmentation, and customer relationship management (CRM). Gainsight helps organizations identify customer success trends, create personalized customer experiences, and measure the impact of customer success initiatives. The platform also enables companies to align their customer success teams with other departments such as sales, marketing, and product. With Gainsight, companies can better understand customer needs and develop targeted plans to increase customer retention, loyalty, and satisfaction.

Categories

Business and enterprise applications File sharing applications and software Office and productivity Social and communication