osTicket is an open-source, web-based ticketing system, designed to streamline customer service operations. It helps businesses, departments, and organizations to better manage customer inquiries, support requests, and other customer service interactions. It provides a centralized platform for customers to submit requests, and for agents and support staff to monitor and respond to them. osTicket allows for customization, so businesses can tailor the system to their specific needs. It also provides tools to automate routine tasks, and allows agents to collaborate on customer inquiries, as well as access customer data and history to ensure they are providing the best possible service. osTicket also includes features such as email piping, customizable ticket forms, reporting, and more.
Great business alternative with a beautiful user interface